Shipping Policy

Last updated: September 13, 2026

Thank you for shopping with Xandross. We are committed to getting your order to you safely and as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or major holidays. During sales, promotions, or periods of unusually high order volume, processing may take a little longer.

Once your order has shipped, you will receive a confirmation email containing tracking information when available.

Shipping Times

Estimated delivery times begin after your order has been processed and shipped.

• Standard Shipping: Approximately 5–10 business days
• International Shipping: Approximately 7–20 business days

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier disruptions, customs processing, holidays, or other circumstances outside of our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your shipping address, order size, and available shipping options.

If free shipping is offered on qualifying orders, the applicable terms will be displayed on our website or at checkout.

International Orders

Xandross may ship to select international destinations.

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product or shipping price unless explicitly stated.

Customs processing may also cause additional delivery delays.

Tracking Your Order

When tracking is available, you will receive your tracking information by email after your order has been shipped.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you realize that you entered incorrect shipping information, please contact us as soon as possible. We will do our best to update the address before the order ships, but we cannot guarantee that changes can be made after an order has been processed.

Xandross is not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Stolen, or Damaged Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

If your package appears to be lost, delayed, or marked as delivered but cannot be located, please contact the shipping carrier first using the tracking information provided. You may also contact Xandross so we can assist where possible.

If your order arrives damaged, please contact us promptly and provide photographs of the damaged package and items so we can review the situation.

Returned or Undeliverable Packages

Packages may be returned to us because of an incorrect address, failed delivery attempts, refusal of delivery, or other circumstances.

If a package is returned to Xandross, we may contact you to arrange reshipment. Additional shipping charges may apply.

Shipping Delays

Xandross is not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, carrier delays, customs delays, strikes, holidays, or other unforeseen events.

We appreciate your patience if your order experiences an unexpected delay.

Contact Us

If you have questions about your order or our shipping policy, please contact our customer support team through the contact information provided on the Xandross website.

By placing an order with Xandross, you acknowledge and agree to the terms outlined in this Shipping Policy.